Return Policy
Returns for online orders within 7 days
Details of our returns policy can be found below. If you need assistance please see the returns FAQs on this page or contact us and our Customer Service Team will be happy to assist you.
How to return an item
You can return products you purchased from our website if you do not like them
Please keep all original packaging, including outer packaging, for use if returning items.
If you receive a wrong product, please return it without removing the packaging.
You will need to send your order number, and this must be within 7 days from the date of purchase
Please note that we cannot return used products missing their original packaging.
FAQs :
Q: I received an item that I did not order
Please contact our Customer Service Team
Q: I've changed my mind – can I return my order?
Items must be returned within 7 days. After that it is at our discretion and we will only consider items that have not been opened or are in their original condition.
If the product is in good condition, you will pay the shipping costs, and you must ensure that the product arrives in good condition.
Q: I have a missing item
This must be reported to our Customer Service Team within 72 hours of receiving the shipment.
Q: My order is damaged, what should I do?
This must be reported to our Customer Service Team within 72 hours of receiving the shipment.
